Print Management Frequently Asked Questions
What is PaperCut, the Mount's Print Management Program?
PaperCut is a
software application that monitors student printing across campus,
as well as student photocopying in the library. PaperCut has been
installed to reduce wasteful paper and toner consumption, which has
a negative impact on both the environment and expenses. The print
management program will encourage students to "think before they
print and copy." Implementing this program will permit you to print
or copy what's needed for coursework while controlling problems of
unnecessary printing and copying.
How does PaperCut work?
PaperCut shows each student how much they’ve printed and copied.
Print and copy activity is applied against each student's printing
allotment. Allocations are shown below. A short IT Video explaining
allocations is available here.
How do I get my printout?
Every student PC has the Toshiba print queue listed as a
printer--this is where your documents go when you select Print.
Then go to a Toshiba printer, swipe your student ID card (swiper is
located on the right-hand side of the printer), and the printout
How many prints and copies do I get?
All students will be given a 4000 point printing
allotment* each semester to apply toward printing and copying in
that semester. Prints and copies will be charged against the credit
- Black (greyscale), single-sided printing/copying -- 5 points
- Black (greyscale), double-sided printing/copying -- 8 points
for a two-sided page.
- Color, single-sided printing/copying -- 10 points per
- Color, double-sided printing/copying -- 18 points for a
The 4000 points per-semester allocation is equivalent to 800
single-sided prints or copies. Unused amounts will rollover to
subsequent semesters, until your account reaches the cap of 8000
points**. (Please note that unused PaperCut points cannot be
*Printing allotment points are not refundable and unused
points are not redeemable for cash.
**A system upgrade required a cap on points. Any points
purchased that exceeded thie cap amount may be refunded.
What about summer session? Do I get a printing and copying
allotment if I'm attending classes during the summer?
Any student registered to attend classes during summer sessions
receives a 1000 point PaperCut printing and copying allotment.
What happens when I use up my print/copy credit?
Once you’ve exhausted your 4000 points, you can add more points
paper) with Mount Money. If you have Mount Money on your ID
card, you can follow the instructions in the PaperCut box to add
additional points to your print/copy allocation. If you don’t
already have Mount Money, you can add cash to your card at the MSMC
Finance Office. (Please note that unused PaperCut points, even if
purchased with cash or Mount Money, cannot be refunded.).
You can use the
MSMC Mobile app to buy more paper.
How will I know I am getting low on my print/copy
PaperCut will display a small box (or widget) when you are
logged into the MSMC network.
Click on the “Details” link to access your PaperCut account. Use your
MSMC network username and password to log into your account.
Your PaperCut account will show how much copying and printing
you have done. This is where you can add additional points to your
account. PaperCut will also depict your printing/copying activity
in terms of energy and resource use. This reinforces the importance
of being mindful about printing and copying only what you need.
I am a faculty, staff or administrator. Will PaperCut affect
You will see the PaperCut widget when you login to a computer in
a classroom lab or in the library. However, you can continue to
print (or make copies in the library) even if you exceed the 4000
What about alumni? Can I still print?
Yes, active alumni can still print from the computers in the
library. Each active alumni will have an annual printing allottment
of 1250 points, about 250 pages.
What if there's a paper jam or my printout is
streaked/creased/in bad shape and I have to reprint? Can I get
those pages back?
You can request an adjustment to your printing
allocation so those unusable pages of that print job can be
added back in to your printing allocation. Please note that these
adjustments can take up to two business days to process. See
this video on requesting adjustments.
How does copying work with PaperCut?
All copiers in the MSMC Library are connected to the PaperCut
system. Swipe your ID card in order to make copies. All
photocopies, whether black, color, single- or double-sided, use
points from your PaperCut allotment in the same way as prints.
I tried to copy but was not able to. What's the problem?
Students, faculty, and staff need to be "acknowledged" by the
PaperCut system. You will encounter this situation only once if you
haven't ever signed on to a library PC. Once you sign on to a PC,
you can log out of the PC and then you will be able to use the
How do I copy something if I am not a student, faculty, or
staff member at Mount Saint Mary College?
People from outside the Mount Saint Mary College community will
need to see a staff member in order to use the Library's
photocopiers. The charges for using the photocopiers are
- Black, single-sided printing/copying -- 5 cents per page.
- Black, double-sided printing/copying -- 8 cents for a two-sided
- Color, single-sided printing/copying -- 10 cents per page.
- Color, double-sided printing/copying -- 18 cents for a
Learn more about using PaperCut to copy.
Why can't I print from eClass?
If you try to print a document directly from eClass, the
document may not print. To avoid this situation, save any document
you view in eClass and want to print to your Desktop. Then open the
document from your Desktop and then print it from there.
Can I print using my own laptop in the Library?
PaperCut allows for black and white, double-sided printing from
laptops to Library printers. This IT Short
video explains the process.
Learn more about using PaperCut to
print from a laptop to Library printers.
I want to scan a document, not print or copy it. How can I do
Students, faculty, and staff need to be logged on to the
PaperCut system, and then you can scan a document into pdf format
on to a USB drive you provide. You can learn more about how to scan on the
Students, please note that although you must log into PaperCut
to scan a document, there is no point cost assessed against your
PaperCut allotment for these scans.