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Print Management Frequently Asked Questions

What is PaperCut, the Mount's Print Management Program?

PaperCut is a software application that monitors student printing across campus, as well as student photocopying in the library. PaperCut has been installed to reduce wasteful paper and toner consumption, which has a negative impact on both the environment and expenses. The print management program will encourage students to "think before they print and copy." Implementing this program will permit you to print or copy what's needed for coursework while controlling problems of unnecessary printing and copying.

How does PaperCut work?

PaperCut shows each student how much they’ve printed and copied. Print and copy activity is applied against each student's printing allotment. Allocations are shown below. A short IT Video explaining allocations is available here.

How do I get my printout?

Every student PC has the Toshiba print queue listed as a printer--this is where your documents go when you select Print. Then go to a Toshiba printer, swipe your student ID card (swiper is located on the right-hand side of the printer), and the printout will print!

printer swipe

How many prints and copies do I get?

All students will be given a 4000 point  printing allotment* each semester to apply toward printing and copying in that semester. Prints and copies will be charged against the credit as follows:

  • Black (greyscale), single-sided printing/copying -- 5 points per page.
  • Black (greyscale), double-sided printing/copying -- 8 points for a two-sided page.
  • Color, single-sided printing/copying -- 10 points per page.
  • Color, double-sided printing/copying -- 18 points for a two-sided page.

The 4000 points per-semester allocation is equivalent to 800 single-sided prints or copies. Unused amounts will rollover to subsequent semesters. (Please note that unused PaperCut points cannot be refunded.)

*Printing allotment points are not refundable and unused points are not redeemable for cash.

What about summer session? Do I get a printing and copying allotment if I'm attending classes during the summer?

Any student registered to attend classes during summer sessions receives a 1000 point PaperCut printing and copying allotment.

What happens when I use up my print/copy credit?

Once you’ve exhausted your 4000 points, you can add more points (buy more paper) with Mount Money. If you have Mount Money on your ID card, you can follow the instructions in the PaperCut box to add additional points to your print/copy allocation. If you don’t already have Mount Money, you can add cash to your card at the MSMC Finance Office. (Please note that unused PaperCut points, even if purchased with cash or Mount Money, cannot be refunded.). 

How will I know I am getting low on my print/copy allotment?

PaperCut will display a small box (or widget) when you are logged into the MSMC network.

Click on the “Details” link to access your PaperCut account. Use your MSMC network username and password to log into your account.

Your PaperCut account will show how much copying and printing you have done. This is where you can add additional points to your account. PaperCut will also depict your printing/copying activity in terms of energy and resource use. This reinforces the importance of being mindful about printing and copying only what you need.

I am a faculty, staff or administrator. Will PaperCut affect me?

You will see the PaperCut widget when you login to a computer in a classroom lab or in the library. However, you can continue to print (or make copies in the library) even if you exceed the 4000 point allotment.

What about alumni? Can I still print?

Yes, active alumni can still print from the computers in the library. Each active alumni will have an annual printing allottment of  1250 points, about 250 pages.

What if there's a paper jam or my printout is streaked/creased/in bad shape and I have to reprint? Can I get those pages back?

You can request an adjustment to your printing allocation so those unusable pages of that print job can be added back in to your printing allocation. Please note that these adjustments can take up to two business days to process. See this video on requesting adjustments.

How does copying work with PaperCut?

All copiers in the MSMC Library are connected to the PaperCut system. Swipe your ID card in order to make copies. All photocopies, whether black, color, single- or double-sided, use points from your PaperCut allotment in the same way as prints.

I tried to copy but was not able to. What's the problem?

Students, faculty, and staff need to be "acknowledged" by the PaperCut system. You will encounter this situation only once if you haven't ever signed on to a library PC. Once you sign on to a PC, you can log out of the PC and then you will be able to use the copiers.

How do I copy something if I am not a student, faculty, or staff member at Mount Saint Mary College?

People from outside the Mount Saint Mary College community will need to see a staff member in order to use the Library's photocopiers. The charges for using the photocopiers are

  • Black, single-sided printing/copying -- 5 cents per page.
  • Black, double-sided printing/copying -- 8 cents for a two-sided page.
  • Color, single-sided printing/copying -- 10 cents per page.
  • Color, double-sided printing/copying -- 18 cents for a two-sided page.

Learn more about using PaperCut to copy.

Why can't I print from eClass?

If you try to print a document directly from eClass, the document may not print. To avoid this situation, save any document you view in eClass and want to print to your Desktop. Then open the document from your Desktop and then print it from there.

Can I print using my own laptop in the Library?

PaperCut allows for black and white, double-sided printing from laptops to Library printers. This IT Short video explains the process.

Learn more about using PaperCut to print from a laptop to Library printers.

I want to scan a document, not print or copy it. How can I do that?

Students, faculty, and staff need to be logged on to the PaperCut system, and then you can scan a document into pdf format on to a USB drive you provide. You can learn more about how to scan on the printers/copiers here.

Students, please note that although you must log into PaperCut to scan a document, there is no point cost assessed against your PaperCut allotment for these scans.