Instructor of Nursing
PhD(c) - Rutgers University, in progress
MPA - John Jay College
BSN, Mount Saint Mary College
Office: Aquinas 210 M
Office Hours: Thursday 9 am - noon
Community Health Clinical
Normal and Therapeutic Nutrition
Health Serves Research
Chronic Disease Management
Jennifer DIllon is an instructor of nursing at Mount Saint Mary College. Prior to coming the Mount, she worked for the Veterans Health Administration as a RN Care Manager for the Catskill Community Based Outpatient Clinic located in Catskill, NY. She has extensive clinical experience combined with administrative oversight and staff leadership. She developed and implemented the Shared Medical Appointment program at the Catskill clinic to improve productivity and effectiveness with a focus on interdisciplinary patient care to meet the needs of complex patients.
Jennifer graduated cum laude from Mount Saint Mary College in 2009 with her Bachelor of Science in Nursing. She then earned her Master of Public Administration from John Jay College in 2014. She is a currently a PhD candidate at Rutgers University and a Jonas Scholar. Her dissertation research focuses on interdisciplinary team relationships in chronic disease management. She is studying the extent that relational climate among healthcare professionals within the Veteran Health Administration’s Patient Aligned Care Teams is associated with better outcomes, to included the veterans’ experience of care. She is a member of the National Advisory Board for Operation PCOR, a PCORI funded program to research veteran-driven Post Traumatic Stress Disorder treatment options.
Jennifer and her Labrador, Jack, are a certified therapy dog handler team.
Specialization/Areas of Research Interest
Memberships and Professional Associations
National Advisory Board for Operation PCOR
New York State Nurses Association
American Nurses Association
American Academy of Ambulatory Care Nursing
Eastern Nursing Research Society
Sigma Theta Tau
Aquinas Scholar (2008)
Sigma Theta Tau (2009)
The Spirit of Nursing Award (2009)
Pi Alpha Alpha (2014)
The Carl Schreiber Award (2014)
Jonas Scholar (2015)
Mathy Mezy Scholarship (2018)
NJ HIMSS Veteran Award (2018)
Presentations / Publications
Norful, A. A., Dillon, J., Baik, D., George, M., Ye, S., Poghasyan, L. (2020). Instruments to measure shared decision making in outpatient chronic disease care: A systematic review and instrument appraisal. Journal of Clinical Epidemiology, 121(May).
Norful, A. A., Dillon, J. C., Ye, S., Poghosyan, L. (2018). The perspective of nurse practitioners and physicians on increasing the number of registered nurses in primary care. Nursing Economic$, 36(4).
“Relational Coordination and Healthcare Performance,” Sigma Theta Tau, Mu Epsilon Annual Meeting. Newburgh, NY, October 2017.
“The Effect of Relational Coordination on Patient Aligned Care Team Outcomes in the Veterans Health Administration,” Eastern Nursing Research Society, Poster Presentation. Newark, NJ, April 2018.