Student Financial Services

SmartPay

ACH (eCheck), credit and debit card payments on your student account are processed by CASHNet SmartPay, a third party merchant.  Payments must be made online through the secure CASHNet SmartPay site that you access with your student login or a parent pin, created by the student for authorized account users. Student FInancial Services does not process card payments for tuition and fees over the phone. With CASHNet SmartPay, you can pay with your bank account, American Express, Visa, Discover, and MasterCard.

CASHNet SmartPay charges a service fee of 2.75% for payments made using a credit or debit card to cover the cost of processing.  Service fees are non-refundable.  There is no service fee applied to ACH (eCheck) payments.  

SmartPay FAQs
 

Can I pay tuition and other account charges by credit card?
Yes. Credit card payments for student bills are only accepted online. MSMC does not accept credit card payments by mail, over the phone, email, or via fax for student account payments. Credit card payments are not processed by MSMC. A secure third-party payment service provider, CashNet SmartPay, processes online credit card payments for tuition and other student account charges.

What credit cards can I use to pay my student account?
You may make payments with Visa, MasterCard, Discover, and American Express.

Is there a fee for using a credit or debit card for student account payments?
Card users are assessed a separate, non-refundable service fee of 2.75% of the payment amount at the time of each credit or debit card payment for student account charges. The non-refundable service fee is assessed by our third-party processor, not MSMC, and will be included with your total payment amount on your credit card statement. For checking or savings account payments, please use the e-check option to if you would like to avoid paying the convenience fee.

What is a “convenience” or “service” fee?
A 2.75% service fee, sometimes referred to a as credit or debit card “convenience fee” is established by third party credit or debit card issuers to cover the transaction costs of online purchases. The college does not receive any portion of service or convenience fee payments. It is also important to note that these fees are subject to change by third party credit and debit card issuers.  

Why do I have to pay additional fees on top of the fees we are already paying?
The college can no longer absorb the credit card service fees. The 2.75% service fee is charged by a vendor named SmartPay, not the college. The service fee allows us to continue offering the credit card payment option on the web. The new convenient web site provides students with additional credit card options and the option to pay by electronic check. There is no service fee to you if you pay by electronic check.

Why are you charging a service fee?
MSMC is not charging the service fee. Credit card transaction costs are significant and have become too substantial for the college to continue to absorb. In order to be able to continue to offer the option to make credit card payments, we have outsourced credit card processing to a third party, SmartPay. SmartPay will process the MSMC credit card payments and charge a service fee of 2.75% for tuition and fees payments.  Service fees are non-refundable. SmartPay will accept American Express, Discover, Visa, and MasterCard.

Why is a service fee added for credit card payments?
The costs associated with processing credit cards continues to grow each year, and MSMC wants to continue to offer the option to pay by credit card. Unfortunately, MSMC cannot continue to absorb these costs. In order to address the drain on its budget, MSMC made changes in the way credit card payments were accepted for student accounts by passing the cost of the credit card service fee along to those using the service.  The service fee charged by our third party processor, SmartPay, covers the cost of processing credit and debit card payments. MSMC does not receive any part of the convenience fee.  

How much will I be charged for the convenience fee?
A service fee equaling 2.75% of your total transaction will be assessed by SmartPay and added to the amount charged to your card. (For example, a $1,000 payment to MSMC via credit card would result in a $1,027.50 charge on your credit card for payment plan payments.)

Is there a 2.75% fee per transaction? What happens if I pay with two credit cards?
The 2.75% convenience fee is based on the dollar amount spent. Therefore, even if you’ve used two credit cards, the total fees charged would be the same.

If I make a payment on SmartPay, will I get the 2.75% service fee back if I do not attend school this semester and receive a refund from MSMC?
No. The service fee is a non-refundable fee, regardless of the reason.

How will the refund work if I pay with two different credit cards and who should I contact if I don’t receive the refund?
We will refund the first credit card used, up to the maximum you charged on your account using that card. If there is an additional refund owed, that amount will be refunded to the second credit card. You will need to contact MSMC Student Financial Services for refund questions.

Is the service fee refundable?
The 2.75% service fee is non-refundable, even if the payment to which it relates is canceled, refunded, credited, or charged back. Any service fee disputes must be taken directly to your credit card company.  

What financial impact will credit card and debit card service fees have on me?
For perspective, a 2.75% service fee on a $1,000 charge is $27.50 and the service fee on a $2,000 charge is $55.00.  

Can I pay my student bill with my debit or credit card over the phone?
No. After December 1, 2018, credit or debit card payments for student bills will only be accepted online. Credit or debit card payments by phone will no longer be accepted.  Other forms of payment, however, will be accepted. This include a check, money order, or cash. Assistance with making a payment on-line will still be available in Student Financial Services.  

What if I make a credit card payment for more than I owe on my student account?
MSMC is required to refund any overpayments made by a credit card back to the credit card company. The service fee will not be refunded for the portion overpaid.  

If I drop or withdraw from a course, will the service fee be reimbursed?
No. Service fees are non-refundable even is f a student drops or withdraws from a course.  Since this is not a fee collected by MSMC, it cannot be included with refunds for tuition or fees. This will be disclosed at several points throughout our online payment process.

Why can’t I see the service fee charge on my student account?
The service fee is assessed by our third-party processor, not MSMC, so it will not appear on your student account. Two separate transactions appear on your credit card statement.  One transaction for the student account payment and one transaction for the service fee.  

Can I avoid paying service fees?
Yes. You can avoid convenience fees by making payments to MSMC online by electronic check (sometimes referred to as an ACH transfer or direct debit) or by paper check or money order sent via mail. You may also pay in person by cash, paper check, or money order.  

I do not want to pay the service fee. What are my alternatives?

  • You can pay registration fees and tuition in person at the Office of Student Financial Services using cash or checks.
  • You can mail checks to the Office of Student Financial Services (please DO NOT mail cash).
  • You can pay online using your bank account (eChecks or ACH).

Is SmartPay always available or is there a certain time of day I have to pay?
This system is available 24/7.

Why did the college choose the SmartPay system?
This system provides additional credit card payment options, as well as being the easiest and most effective process that offers the widest range of secure payment choices for our students.

Do other colleges pass along convenience fees to their students?
Yes. Many colleges and universities have asked students to absorb this cost in order to make the option of paying by credit card possible.